Employment
The YWCA is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Each listing includes position qualifications, responsibilities and schedule. If applying, please use the link below to submit a resume and cover letter indicating the position you are interested in along with this the Employment Application below. Job listings are updated regularly, so please visit our site often for current employment opportunities.
E-mail us at jobs@ywworks.org if you have further questions or to submit your resume.
The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.
The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.
Employment Application (MSWord format)
Domestic Violence Services - Springfield FT 11-7 DSA
Full-time Overnight DSA
DOMESTIC VIOLENCE SERVICES
Overnight Direct Service Advocate
Sunday - Thursday 11p-7a
Qualifications:
- A.A. or equivalent education or experience in a human services field
- One year of direct service experience and familiar with issues of violence against women
- Bilingual (Spanish-speaking) preferred.
- Must have valid driver's license, reliable vehicle, and telephone
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Answers hotline
- Conducts shelter screening and intakes
- Provides crisis intervention as needed
- Helps residents become acquainted with shelter and other residents upon arrival
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Ensures safety of shelter by conducting various checks of premises including alarms, windows, doors, appliances, and bedrooms
- Prepares bedrooms for new residents including washing drying and putting away linen
- Enforce shelter rules and guidelines
- Enter statistical data into computer and compile as required
- Completes required paperwork
- Attends staff meetings as required
- Maintains client case records
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Adhere to awake overnight accountability and reporting procedures
- Respond to medical advocacy needs as necessary
- Performs other related duties as needed
Hourly Rate: $11.00*
*Plus $1.25/hour shift differential for overnight shifts worked
Domestic Violence Services - Springfield FT 3-11 BIW
Full-time Bilingual Intake Worker
Domestic Violence Services Springfield
Bilingual Intake Worker
Monday-Friday 3-11p
Qualifications:
- A.A. or equivalent education or experience in a human service field.
- One year of direct service experience and familiar with issues of violence against women.
- Bilingual/Spanish-speaking required.
- Must have valid driver's license, reliable vehicle and telephone.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services
- Enters hotline statistics, intakes and other documents into computer database
- Log-in to daily bed-update system and maintain bed tracking log
- Conducts shelter and community-based intake
- Maintains communication with shelter and community-based staff
- Completes all required paperwork
- Maintains client records
- Attends staff meetings as required
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Assists with staffing shelter during crisis situations
- Assists with possible childcare as needed
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Performs other related duties as needed.
Pay Rate: $11.00/hour
Domestic Violence Services - Springfield FT 3-11BDSA
Full-time 3-11 Bilingual Direct Service Advocate
DOMESTIC VIOLENCE SERVICES
Second Shift Bilingual Direct Service Advocate
Monday - Friday 3-11p
Qualifications:
- A.A. or equivalent education or experience in a human service field.
- One year of counseling and direct service experience and familiar with issues of violence against women.
- Bilingual (Spanish-speaking) required
- Must have valid driver's license, reliable vehicle and telephone.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Answer hotline as needed
- Conduct shelter screenings and intakes as needed
- Provide crisis intervention as needed
- Help residents become acquainted with shelter and other residents upon arrival
- Provide counseling to resident upon arrival and as needed throughout their stay
- Conduct groups as required with mothers and/or children and submit programming logs for each group held
- Assist with child care as needed
- Prepares materials/resources for residents
- Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Assign and ensure completion of evening chores
- Assign, assist and monitor residents during dinner time kitchen assistant duties ensuring all tasks are completed thoroughly
- Ensures residents are following shelter schedule
- Enforces shelter rules and guidelines
- Supervises bedtime for children with mothers
- Completes all required paperwork and maintain client records
- Ensures mothers supervise children
- Prepares rooms for residents including washing, drying and putting away linen
- Attends weekly staff meetings
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Performs other related duties as needed.
Hourly Rate: $11.00
Domestic Violence Services - Springfield FT 7-3 BIW
Full-time Bilingual Intake Worker
Domestic Violence Services Springfield
Bilingual Intake Worker
Monday-Friday 7a-3p
Qualifications:
- A.A. or equivalent education or experience in a human service field.
- One year of direct service experience and familiar with issues of violence against women.
- Bilingual/Spanish-speaking required.
- Must have valid driver's license, reliable vehicle and telephone.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services
- Enters hotline statistics, intakes and other documents into computer database
- Log-in to daily bed-update system and maintain bed tracking log
- Conducts shelter and community-based intake
- Maintains communication with shelter and community-based staff
- Completes all required paperwork
- Maintains client records
- Attends staff meetings as required
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Assists with staffing shelter during crisis situations
- Assists with possible childcare as needed
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Performs other related duties as needed.
Pay Rate: $11.00/hour
Domestic Violence Services - Springfield PT 3-11
Part-time Direct Service Advocate (7.5 hours/week)
DOMESTIC VIOLENCE SERVICES
Part-time Second Shift Direct Service Advocate
Every other Saturday/Sunday 3-11p
Qualifications:
- A.A. or equivalent education or experience in a human service field.
- One year of counseling and direct service experience and familiar with issues of violence against women.
- Must have valid driver's license, reliable vehicle and telephone.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Answer hotline as needed
- Conduct shelter screenings and intakes as needed
- Provide crisis intervention as needed
- Help residents become acquainted with shelter and other residents upon arrival
- Provide counseling to resident upon arrival and as needed throughout their stay
- Conduct groups as required with mothers and/or children and submit programming logs for each group held
- Assist with child care as needed
- Prepares materials/resources for residents
- Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Assign and ensure completion of evening chores
- Assign, assist and monitor residents during dinner time kitchen assistant duties ensuring all tasks are completed thoroughly
- Ensures residents are following shelter schedule
- Enforces shelter rules and guidelines
- Supervises bedtime for children with mothers
- Completes all required paperwork and maintain client records
- Ensures mothers supervise children
- Prepares rooms for residents including washing, drying and putting away linen
- Attends weekly staff meetings
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Performs other related duties as needed.
Hourly Rate: $11.00
Holyoke Teen Parent Program PT 10p-8a
Part-time Overnight Direct Service Advocate (30 hours/week)
Holyoke Teen Parent Program
Part-time Overnight Direct Service Advocate (30 hours)
Thursday - Saturday 10p-8a
Qualifications:
- BA preferred with residential experience, excellent teamwork and communication skills.
- Experience with adolescents and or young parents and children.
- Valid driver's license, reliable vehicle, and telephone required.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Maintain daily schedule and facilitate resident participation in meeting responsibilities
- Ongoing individual resident support
- Attend weekly staff meetings, supervision and trainings
- Required documentation and daily program communication
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Maintain case notes, resident files as necessary to meet resident and program needs
- Enforce program policies and rules
- Prepare and set up for breakfast as required
- Responsible for consistent monitoring of building for safety and security
- Responsible for well-checks on all residents throughout the night
- Crisis intervention as necessary.
- Provide medical advocacy as needed
- Provide childcare as needed in emergency situations
- Provide conflict resolution as needed
- Adhere to awake overnight accountability and reporting procedures
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Maintain medication log
- Maintain 1:8 staff to child ratio at all times
- Performs other related duties as needed
Hourly Rate: $11.00*
*Plus $1.25 shift differential for overnight shifts worked
Holyoke Teen Parent Program PT 11-7
Part-time Overnight Direct Service Advocate (16 hours/week)
Holyoke Teen Parent Program
Part-time Overnight Direct Service Advocate (16 hours/week)
Friday/Saturday 11p-7a*
(Every other weekend schedule also available)
Qualifications:
- BA preferred with residential experience, excellent teamwork and communication skills.
- Experience with adolescents and or young parents and children.
- Valid driver's license, reliable vehicle, and telephone required.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Maintain daily schedule and facilitate resident participation in meeting responsibilities
- Ongoing individual resident support
- Attend weekly staff meetings, supervision and trainings
- Required documentation and daily program communication
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Maintain case notes, resident files as necessary to meet resident and program needs
- Enforce program policies and rules
- Prepare and set up for breakfast as required
- Responsible for consistent monitoring of building for safety and security
- Responsible for well-checks on all residents throughout the night
- Crisis intervention as necessary.
- Provide medical advocacy as needed
- Provide childcare as needed in emergency situations
- Provide conflict resolution as needed
- Adhere to awake overnight accountability and reporting procedures
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Maintain medication log
- Maintain 1:8 staff to child ratio at all times
- Performs other related duties as needed
Hourly Rate: $11.00*
*Plus $1.25/hour shift differential for overnight shifts worked
Holyoke Teen Parent Program PT 5-11
Part-time Direct Service Advocate
Holyoke Teen Parent Program
Part-time Direct Service Advocate
Saturday/Sunday 5-11p*
*Every other weekend schedule also available
Qualifications:
- BA preferred with residential experience.
- Excellent teamwork and communication skills required.
- Experience with adolescents and or young parents and children preferred.
- Must have a valid driver's license, reliable vehicle and a telephone.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Assist with case management and advocacy.
- Life skills training and support
- Parenting training and support
- Maintain daily schedule and facilitate resident participation and community responsibilities
- Supervision of recreation, educational and cultural activities
- Ongoing individual resident support
- Attend weekly staff meetings, supervision and trainings as required
- Learn, follow and enforce all program procedures, rules, regulations and policies
- Required documentation and daily program communication
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Maintain case notes, resident files as necessary to meet resident and program needs
- Facilitate groups as required
- Maintain medication log
- Maintain 1:8 staff to child ratio at all times
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Performs other related duties as needed
Hourly Rate: $11.00
New Beginnings - Westfield PT 7-3 DSA
Part-time Direct Service Advocate (15 hours/week)
New Beginnings
Part-time First Shift Weekend Direct Service Advocate
Saturday/Sunday 7a-3p*
(*Every weekend or every other weekend schedule available*)
Qualifications:
- Minimum H.S. diploma with experience in a human service field; residential experience required
- Must have prior experience working with domestic violence and addiction issues
- Must have understanding of and be supportive of program premise that relapse is a part of recovery
- Experience working with diverse populations required.
- Must have valid driver's license, reliable vehicle and working telephone
- Must be able to lift 40 lbs.
- Bilingual (Spanish/English, Russian/English) preferred
Duties and Responsibilities:
- Answer phones and provide information and referral
- Conduct program intake as needed
- Provide crisis intervention
- Provide support to residents throughout their stay
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Monitor facility safety issues, including reporting of maintenance problems and need for supplies
- Ensures safety of program by conducting various checks of premises including alarms, windows, doors, appliances, and bedroom checks
- Complete room inspections
- Ensure thorough communication of staff from shift to shift
- Ensures residents are following program schedule and adhering to program policies and guidelines
- Assist with child care as needed
- Ensure that residents clean up their area prior to leaving dining area after breakfast
- Ensure completion of morning chores
- Wake residents by 9am
- Complete all required paperwork
- Maintain client records and logs
- Ensure mothers supervise children
- Prepare rooms for new residents including washing, drying and putting away linen
- Attend staff meetings
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Administration of medications to residents
- Performs other related duties as needed.
Hourly rate: $11.00
Springfield Teen Parent Program PT 7-12DSA
Part-time Direct Service Advocate (25 hours/week)
Springfield Teen Parent Program
Part-time Direct Service Advocate
Monday-Friday 7:00a-12:00p
Qualifications:
- BA preferred with residential experience.
- Excellent teamwork and communication skills required.
- Experience with adolescents and or young parents and children preferred.
- Bilingual (Spanish-speaking) preferred.
- Must have a valid driver's license, reliable vehicle and a telephone.
- Must be able to lift up to 40 lbs.
Duties and Responsibilities:
- Assist with case management and advocacy.
- Life skills training and support
- Parenting training and support
- Maintain daily schedule and facilitate resident participation and community responsibilities
- Supervision of recreation, educational and cultural activities
- Ongoing individual resident support
- Attend weekly staff meetings, supervision and trainings as required
- Learn, follow and enforce all program procedures, rules, regulations and policies
- Required documentation and daily program communication
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Maintain case notes, resident files as necessary to meet resident and program needs
- Facilitate groups as required
- Maintain medication log
- Maintain 1:8 staff to child ratio at all times
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
- Performs other related duties as needed
Rate: $11.00/hour
Supportive Housing Program SS
Full-time Support Specialist
SURVIVOR OUTREACH AND ADVOCACY SERVICES
Supportive Housing Program
Support Specialist
Monday/Tuesday/Wednesday 12-8p; Thursday/Friday 9a-5p
with flexibility to meet program needs
Qualifications
- A.A. or equivalent education of experience in a human service field.
- One year of direct service experience and familiarity with issues of violence against women.
- Bilingual (Spanish-speaking) preferred
- Must have prior experience working with children and adult survivors of domestic violence
- Experience in housing and workforce development preferred
- Must have group work experience and comfort working with variety of topics including domestic violence and financial management
- Must be comfortable in public speaking
- Residential experience preferred
- Experience working with diverse populations required.
- Must have valid driver's license, reliable vehicle and working telephone
- Must be able to lift 40 lbs.
- Must be able to work a flexible schedule and work evenings to meet the programs needs.
Duties and Responsibilities
- Conduct 1-2 weekly group/workshops for program participants utilizing Allstate Foundation Moving Ahead through Financial Management curriculum and other curriculums as approved to include various workshops on housing and other life skills
- Co-Facilitate Domestic Violence support group
- Conduct initial intake on all program participants who enter program
- Assist each family who engage in services in developing a Re-Housing Plan within 2 weeks to assist them in achieving self-sufficiency and permanent housing and meet bi-weekly to develop and assist with goals
- Provide support to participants in career planning
- Complete safety plans with all participants as necessary
- Network in the community to ensure that participants have access and information on educational and vocational resources to include employment prospects
- Makes appropriate referrals and follow-up with participants
- Provide advocacy and assistance to participants to empower them to meet their individual needs based on their goals and service plan, motivating them to access community resources
- Utilize Housing Works to assist tenants in applying for housing
- Attend biweekly case review and supervision and provide ongoing participant updates
- Collaborate with DCF(as applicable) on family service planning that is strengths-based and participant-defined; maintain ongoing communication as necessary
- Support positive residential environment and teamwork
- Maintains client records and completes required paperwork according to deadlines
- Provides crisis intervention as needed
- Assist participants in adhering to program rules and guidelines
- Provide transportation as needed and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Performs other related duties as needed.
Rate: $12.82
Supportive Services Springfield - SW
Full-time Social Worker
Social Worker
Monday/Friday 9a-5p, Tuesday/Wednesday/Thursday 11a-7p
With flexibility to meet program needs
Qualifications:
- BSW required but M.S.W. preferred
- Bilingual (Spanish-speaking) preferred
- At least one year in performing client-directed services in a field such as social service, grassroots organizations, community advocacy, or youth intervention.
- Knowledge of domestic violence, dating violence and sexual assault
- Prior experience working with children and teen survivors of sexual assault, domestic violence, stalking preferred
- Experience in utilizing therapeutic techniques from a trauma-informed, empowerment and strengths-based perspective
- Must understand and relate to the needs of the project participants of diverse ethnic, cultural, educational, and socioeconomic backgrounds.
- Sexual Assault and Domestic Violence Certification preferred but will certify if necessary
- Must have valid driver's license, reliable vehicle and working telephone
- Must be able to lift 40 lbs
- Must be able to work a flexible schedule and work evenings to meet the programs needs
Duties and Responsibilities:
- Provide brief and long term counseling to youth ages 12 to 18 who have experienced sexual assault, domestic violence, dating violence and/or stalking to assist in reducing clinical symptoms and distress related to depression, anxiety, PTSD and other mental health challenges utilizing an eclectic therapeutic approach.
- Assist in needs assessments and implementation of the OVW Service Advocate for and Respond to Youth Program at the YWCA and at Martin Luther King Family Services
- Collaborate with Martin Luther King Family Services Outreach Worker on services that is strengths-based and participant-defined
- Develop and complete Individualized Support Plans, Quarterly Individualized Support Plans and Termination Summaries
- Assist in creating client intake and assessments and complete with program participants
- Conduct ongoing safety planning with children and their caregivers if needed, focusing on safety issues related to domestic violence, dating violence, sexual assault, stalking and/or self-harm.
- Ensure a strengths-based model of service delivery that is mission driven and respectful of diverse population to promote client self-sufficiency
- Conduct groups using variety of curriculums that meets the needs of the participants.
- Complete proper documentation from counseling/group sessions with participants including maintenance of files and input into Client Track
- Respond to all serious incidents including mental health emergencies and mandated reporting and ensure proper agency procedures and guidelines are followed including documentation and prompt notification to appropriate state agency(s)
- Provide crisis intervention
- Provide case management services as needed
- Aid in facilitating Domestic Violence and Sexual Assault Certification trainings as well as refresher trainings offered by the YWCA
- Participate in community outreach in order to create collaborations between YWCA and community agencies
- Coordinate services with other YWCA programs
- Coordinate services with community agencies/providers that are involved in client's lives including DCF, Physicians, Psychiatrist, school and other stakeholders in the community.
- Provide presentations/trainings in the community on information and issues related to the program
- Provide clients with referrals as needed
- Attend and participate in weekly individual and group supervision
- Participate and provide input at any team and staff meetings
- Provide office coverage to provide crisis services to walk-ins
- Support positive working environment and teamwork
- Provide statistical data for the agency as requested
- Perform other related duties as needed
Salary contingent upon degree:
- $30,000 for Social Worker I (BSW Level) or
- $36,000 for Social Worker II (MSW Level)
